Error logging in: Error loading profile

#1

Dear Turtl community,

After a period of a few days of some trials, yesterday I have spend several hours putting most of my notes in turtle. I have logged in multiple times yesterday, on my computer as well as my phone.

Today however, I cannot log in anymore. I know for sure that I have the correct login. Turtle actually tries to log in, but I get an error: “Error loading profile” with the options ‘retry’, ‘logout’, ‘clear local data’. (please see attachment below)

Can somebody please help or explain what is going on?
should I just be patient?
Does this happen frequently with Turtl?

Thanks in advance for your reply
WT

TurtlError
TurtlError.png1010×721 6.3 KB

#2

Ditto inability to “load profile”. This on the heels of the server failure on Friday. Would appreciate a more reliable service.

#3

I have the same problem.
Please help!
I need my notes today!

Login failed - os error 11
#4

@joojisan @tku I had the same issue and i cleared the local data for the desktop app and then signed back in. On mobile I uninstalled and re-installed. That fixed the issues for me.

#6

For me clearing data did not work. However, without doing anything, it now works again.
I guess it just needed some time. (I am still curious why this happened though)

#7

Mmm…the issue happens quite often actually. Has anybody an explanation for this? Or am I simply doing something wrong?

#8

cleared data.
logged in
took much longer.
I think it has to do with signing in on different subnet then the time before.
Must be a security protection.
It is my first time in 3 weeks.

#9

It’s not security protection. I’ve been using Turtl for a while now, although I’ve only started getting this error recently.