Yesterday my desktop app suddenly logged out and since then I’ve lost access to my account. It wasn’t a big deal because I still had the app open in my phone, but today it died too. Now I can’t gain access again because when I try the following message appears in my pc:
“Login failed – Error: https://apiv3.turtlapp.com/auth: an error occurred trying to connect: failed to lookup address information: Name or service not known”
and in android it says
“Login failed – Try again (os error 11)”
I’ve seen that a few people had the same problem.
It’s a great app and I don’t want to migrate to another one, help?
UPDATE: Fortunately after a few days I randomly gained access again through my phone with enough time to make a back up. In the mean time I tried to change the original account’s password, but an error appeared, quite weird because I have a password manager with the original pass stored. Then I deleted my account and made a new one again with the same email, which worked perfectly.
UPDATE OF THE UPDATE: Now it appears “Error loading profile” when trying to login, with the options Retry, Logout and Clear local data, none of them helps me to enter into my account again. fml.